Shipping & Delivery
Orders will be shipped/delivered within 24 – 48 hours. During the holidays orders may require extra time.
If you are ordering on Friday or over the weekend, your order will be processed on Monday. Orders placed on Holidays will not ship until next business day. Your order will ship after it is processed, which can be up to 2 days from the time you order, depending on when (what time of day) the order was placed, and our existing obligations.
We hand deliver to: Twinsburg, Hudson, Solon, Streestboro, Macedonia, Aurora, Northfield, Bedford, Peninsula, Chagrin Falls, Maple Heights, Brecksville, Stow, Cleveland, Mantua, Cuyahoga Falls, Richfield, Independence, Beachwood and all the local conference centers and hotels.
Local delivery charges range from $5.00 – $20.00 and will be added to your order at the time of checkout and is based upon the recipient’s zip code.
If the destination city for your gift is not included in the above list, the gift will be shipped via UPS.
Our primary shipping method is UPS ground. Rates are automatically calculated in the checkout process. All shipping rates are calculated by UPS tables. Please allow 1-5 business days for UPS ground delivery. We do not ship to Alaska & Hawaii.
Next day services are available for an additional charge. Call us if you would like next day, 2nd day, or any other required shipping needs. Please call us if you need expedited shipping.
Local Saturday delivery is available on certain orders for an additional fee. Saturday delivery requests must be placed by phone and submitted by Thursday, 12:30PM.
Because of the summer heat, we are not able to ship chocolates starting in May. We will resume shipping chocolates in October.
Be sure to give us the complete shipping address. If UPS determines they need an “Address Correction” in order to deliver your package, you will be charged an “Address Correction” fee. To avoid this charge, PLEASE be sure to give us the complete billing address information, including Suite, Apartment, Floor, etc
Below is our “Time in Transit” map for UPS ground shipping.